Having built a few computers myself and been using a variety of technologies and softwares since a young age, the role suited me greatly. It wasn’t until I did further research into the industry, that I realised how reliant modern telephone equipment and services are to the internet and computers.
Most of my day is spent speaking to customers on the phone and identifying faults. More often than not, the customer isn’t tech-savvy, so I have to be able to diagnose the fault from their own observations. If the fault is beyond my skill set or requires an engineer, I then escalate it to the appropriate person.
The main benefits of being an apprentice involve receiving a huge amount of training and education that go towards your personal skill set and grow you as an individual. Being surrounded by professionals from different backgrounds gives you a huge bank of information to learn from, as well as the ability to network and gain a large amount of contacts for your industry. And on top of all of this, you get to earn whilst you learn!
I would highly recommend becoming an apprentice to any young person who is keen to kick start their career in telecoms. It’s a fast growing industry with deep roots in the infrastructure and business of nearly every country.
If you are considering becoming an apprentice, then go for it!
The ITP have been very friendly and supportive since I first got in contact with them. They keep in contact with my college, my work and myself and have helped me every step along the way.
I didn’t enjoy University and wanted to learn specialised skills while being paid. Also the fact that I would have a guaranteed job at the end of my apprenticeship was appealing.
My typical work day consists of answering tickets that customers have logged, speaking to clients on the phones, repairing and installing equipment and occasionally going to site and fixing faults that can’t be done remotely. As well as being shown and taught about the systems I will be using and how to repair them.
The benefits of being an apprentice are being trained and taught within a working environment. So not only are you learning the skills required to do a job you are also receiving real life experience as you are in a professional working environment on a day to day basis.
You are paid for the work you do, so you are earning as well as learning, this really incentivizes you to work hard. As you are an employee you receive all the benefits that the company offers, for example I am eligible for private health care once I finish my 6 month probation period I am also able to take part in the pension scheme. Another benefit is the Apprentice oyster card, as I work and live in London this is very useful.
Advice I would offer to those looking at apprenticeships is to do research in your field of interest so you can find the apprenticeship that is right for you. Remember that this is a step towards a future career and to take it seriously as the impression you make while at work will have a lasting effect on your future prospects.